Any product(s) may be returned within 30 days for any reason (Custom jobs may be assessed return fees for materials used that we can no longer use). The product(s) must be returned in a new, unused condition. Once we receive your return, we will refund the purchase price of the product(s) to the credit card or funding source used to make the purchase. Shipping is not refunded.
Please send all returns back to the address below:
2437 E Landstreet Rd
Orlando, FL 32824
Make sure to include your order number and the reason for returning the product(s) with your return.
We use Authorize.net & PayPal to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes. Your credit card number is NOT stored on our servers, databases, or on any other of our digital or physical assets.
Our Cornhole bags are warrantied against manufacturing defects for 30 days under proper use. Defects include ripped fabric, seams coming undone, or any general issue that would cause the bag to break open. The warranty will not be honored if the bags are clearly abused or we determine that the bags were used improperly. We may require a photo of the issue to help us understand the issue and to make a decision on coverage. Warrantied bags will be replaced or refunded at no charge to you. We may also require the return of the defective bags.
Our standard bags have real corn inside so keep them away from animals or places where bugs might get to them. With all bags, you should store them in a cool, dry place when not in use.
Our Cornhole boards are warrantied on a case by case basis. Due to the outdoor nature of this game, we must first determine the nature of the issue first before deciding whether we will honor any kind of refund, exchange, or replacement. Under normal conditions, your cornhole boards from Victory Tailgate should last for years. We may require a photo of the issue to help us understand the issue and to make a decision on coverage. Rest assured that we will try to correct the issue if it's definitely something we did wrong.
Proper usage and storage is a must to protect your investment. Even though our finished boards have a layer of sealant, they are NOT waterproof and should NOT be stored outdoors. The sealant is there to protect the finish and provide excellent game play. If it starts to rain bring your boards inside under cover and dry them off. When the boards or bags are not in use, you should wipe them off with a cloth to remove dirt and debris and store them in a cool, dry place. You should NOT store them where it gets extremely cold, hot, or humid.
All of our other products are covered against manufacturing defects for 30 days. With proper usage and storage, if something "breaks", "rips", or otherwise hinders the intended use of the product, we will issue a replacement, exchange, or refund depending on the type of product, availability, and your request. We may require a photo of the issue to help us understand the issue and to make a decision on coverage.
If you are ordering your item as a gift for a major holiday, please note that your are doing so in the comments section during checkout. Your warranty coverage will start on that date instead of the purchase date.
Questions about our policies?
If you have any questions regarding our policies or warranties, please contact us by email by completing our contact form or by phone at 407-704-8775.
Dealer/Wholesale orders are exempt from these general order policies. Please contact Victory Tailgate directly at 1-888-577-4460 or email firstname.lastname@example.org for more information about Victory Tailgate's dealer/wholesale return/warranty policies.